Self Catering Terms & Conditions

Booking procedure:
Once a provisional booking is received you will be sent a booking form. This will give full details of the booking including the payment due. It will need to be completed giving full names of all guests together with ages of children. Under no circumstances may you exceed the agreed number of guests to be accommodated. No children under the age of 10 allowed.  The booking form will need signing and returning together with any payment due. Once this is received you will be sent an e-mail confirming the booking and receipt of payment. Please note: the booking is not secured until payment of the deposit is received.

Payment:
A deposit of 20% is payable if the booking is made more than 6 weeks in advance. The booking form will detail the amount due. The balance is due 6 weeks in advance together with a damages deposit. The booking form will give the date for receipt of the balance.

Cheques should be made payable to:

Sladen Lodge
and send to:
Mrs J Colley, Sladen Lodge, Castleton Road, Hathersage, Hope Valley, S32 1EH.

Cancellation:
If you have to cancel the booking you will lose your deposit. If you have to cancel within 6 weeks of arrival you may have to pay for the full cost of your holiday. However, we shall make every effort to re-let Sladen Lodge then you may receive a refund. Therefore, we strongly advise that you take out Holiday Cancellation Insurance to protect yourself.

We reserve the right to cancel your booking at any time if the house is subject to circumstances beyond our control before you arrive e.g. flood, fire or is unable to be occupied for any reason for the date you have booked. Under these circumstances you will receive a complete refund. However, no compensation in lieu of holiday can be paid.

Linen, gas & electricity:
All bed linen (with duvets) is provided together with bath and hand towels. All gas and electricity used is included in the cost of your stay.

Check-in and departure:
Sladen Lodge is available for check-in from 4pm and departure time is 10am.

Loss or damage:
Sladen Lodge will be thoroughly checked and cleaned on your departure and should any undue damage have occurred you will be required to pay for this.

No dogs please and No smoking!